We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.

Genuine Products

·         Merchant guarantees to sell only genuine products to customers through

·         Manufacturer's or Seller's warranty (wherever applicable)

·         Brand new products (except Refurbished & Unboxed Gadgets)

Secure Payments

·         Customers' Personal Data is kept Confidential

·         All Online Transactions are secured


We offer returns on most items

We’ll make it right! Contact us directly at

Submit your return/replace within 10 days

Please Note:

  1. Please return your purchase in its original packaging with all the parts and with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it. Return Package should have the original Price tag and Packaging slip

  2. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, 365Mall  shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise. In case the product was damaged while in your possession, 365mall will not be under any liability to process the refund/replacement

  3. Only for major damage, Parcel opening video must from start without any pause to show the damage. It is a request to all of you please make a video showing tracking & customer address details while unboxing the parcel when received. If any defect damage or anything else shows in video. If there is no video, no products going to be replaced. We are not responsible because each and every product is checked before dispatching.

  4. No video no arguments.

  5. No COD available in present.

  6. Rates are fixed. No bargain

  7. The entire amount paid by you for the product through any of the payment modes. Please note that the shipping charges are non-refundable.

  8. In order to get the cash refund back to your bank account, please submit your NEFT details.

  9. Refund/Replacement will be initiated only upon receiving of the product Replacement will depend upon the availability of the product
    In cases where the pick-up is refused or product is not returned and the money has been refunded to you already, 365Mall holds the right to deduct the concerned amount from the mode of the payment of the product.

  10. Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product.Order Replacement can be done in following cases:
     •    Wrong Size/ Color/ Style/ Quantity,•    Missing Parts/ Accessories, •    Defective/ Damaged (if not under Manufacturer's Warranty*), •    Not as per description